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CRM Application Specialist

SYNERGIE LEUVEN in LEUVEN
time Online sinds 19 juli 2024 - Vaste jobs

As a CRM Application Specialist, your tasks will include:

  • Administering and configuring CRM systems, including Salesforce and legacy Dot.Net applications, to support business processes and workflows;
  • Managing user access, security settings, and data integrity within the CRM platforms;
  • Implementing customizations and enhancements to meet evolving business requirements, leveraging your expertise in CRM technologies;
  • Providing ongoing support and troubleshooting assistance to users, addressing inquiries, resolving issues, and ensuring optimal system utilization;
  • Developing and delivering training programs and materials to educate users on CRM functionalities, best practices and updates;
  • Acting as a liaison between end-users and technical teams, facilitating communication and driving resolution of user issues;
  • Collaborating with stakeholders to gather requirements, assessing system performance, and identifying opportunities for optimization;
  • Recommending and implementing enhancements to CRM systems, such as workflow automations, custom reports, and dashboards, to improve efficiency and productivity;
  • staying informed about industry trends and best practices in CRM technology, proactively suggesting improvements and innovations;
  • Participating in CRM-related projects, including system upgrades, migrations, integrations, and new implementations;
  • Working closely with cross-functional teams, including sales, marketing, and IT, to define project scope, requirements and timelines;
  • Coordinating with internal resources and external vendors/consultants to ensure successful project delivery, support, and adherence to quality standards;
  • Overseeing the performance of vendors, ensuring alignment with project objectives, timelines and budgetary constraints.

Bedrijfsprofiel:

As a CRM Application Specialist, you will play a crucial role in managing, optimizing, developing, and supporting our organization's CRM.Do you have a blend of technical experience, project management skills and a deep understanding of business needs, and are you ready to be a part of a pioneering company at the forefront of dental technology?Then you might be the person we're looking for!