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Project's Business Change Manager

COMMUNITY CONSULTING in
time Online sinds 16 mei 2024 - Zelfstandige activiteit
Context


For its Transformation portfolio (composed of several transformation projects/programs contributing to the realization of our strategy) and particularly for projects with IT components and related to market scenario management and asset management within a strategic program linked to SMART Meters, the consultant will need to:

  • Evaluate the needs and impacts of various ongoing projects and initiatives in terms of change management, with possible adjustments to be considered based on the needs;
  • Define an appropriate change plan in close collaboration with the team lead and program/project managers;
  • Identify the activities and resources needed to successfully carry out change activities;
  • Monitor change activities using appropriate tools;
  • Actively manage and implement a stakeholder plan;
  • Define and implement communication actions;
  • Define and implement potential training actions;
  • Define communication plans, ensure their implementation and monitoring, through clear and appealing communication materials (in collaboration with the communication department);
  • Create clear, insightful, and engaging frequently asked questions;
  • Maintain and improve communication channels like Share Point, Teams;
  • Organize events;
  • Define and support project documentation actions for end users.

 

Environnment

The DBS department provides a solid, agile, and secure IT environment and tools that contribute to the achievement of the client's mission and strategic objectives.

Within the DBS department, the Corporate PMO team provides a framework (processes and tools) to operationalize the client's strategy by supporting projects/programs and the Executive Committee in managing the Transformation portfolio in terms of project/program management and change management.It also ensures quality review related to Project/Program/Portfolio Management and Change Management activities.

The mission does not take place in a specific technical context apart from the usual communication and change management tools.

 

Senior Problem & Change Manager

COMMUNITY CONSULTING in
time Online sinds 20 juni 2024 - Zelfstandige activiteit
Context & Responsabilities

Company Overview: Atrias is dedicated to managing the service of the CMS and PPP applications, with IT services outsourced.Atrias provides interfacing services to market parties, including suppliers, TSOs, and DGOs, within the ITIL framework.

Role Overview: We are seeking an experienced Senior Problem & Change Analyst (PCA) to join our Message Exchange (MEX) service domain.The role focuses on problem and change analysis within the functional areas of Structure, Rectification, Measure, and Cross, excluding batch processing and BI-reporting.

 

Key Responsibilities:

  • Enhancement Management: Work on improvements deployed in major and minor releases.
  • Business and Technical Coordination: Complete business requirements, present problems and changes to governance fora, review functional and technical requirements with the service provider, and create test scenarios.
  • Documentation and Testing: Develop work instructions for first and second line incident solvers and conduct limited testing activities, with end-to-end testing managed by the testing team.
  • Incident Resolution: Act as third line for incident resolution, coordinating with the IT vendor and market parties.Engage in work-groups to review and prioritize changes.
  • MIG Document Expertise: Possess strong knowledge of MIG documents and their application to CMS implementation.
  • Mentorship: Coach and guide junior PCAs.