183 jobs voor customer relation officer gevonden

En dit binnen een klantgericht, warm team?Dan is deze job als Customer Relations Officer (B2B) in Geel absoluut iets voor jou!.

Customer Relations Officer (B2B) in Geel absoluut iets voor jou!.Als Customer Relations Officer vorm je mee het professionele uithangbord van de organisatie.

Vivaldis Office zoekt Logistiek administratieve duizendpoot/ customer relations 

• Specialisatie: Transport

 Takenpakket

 

• Customer relations, klachtenbehandeling, problem solver bij problemen.Je beheert vlot jouw klantendossiers (volledige afhandeling en opvolging)
• Administratie hoort er natuurlijk ook bij: administratie/logistieke dossiers samenstellen, verwerking info, mailing/telefonie, Order entry, verwerking in TAS (software pakket)
• Als echte problem solver kan je goed anticiperen bij onverwachte situaties + contact rederijen
• Controleren en opvolgen van transportdocumenten , binnenkomende containers opvolgen
• Contact met douane team + warehouse/ magazijn coördinator
• Nauw klantencontact

Vivaldis Office zoekt Administratieve bediende- orderbeheer, customer relations.

Klantencontact mag je niet afschrikken.

 

Waar moet je zijn?

• Regio Kasterlee
• Specialisatie: medisch
• Belangrijk: Voltijds werken 39u/week

Wat moet je doen?

• Als spilfiguur EN aanspreekpunt van de klant ben je het eerste aanspreekpunt mbt orders/bestellingen/administratieve of technische vragen
• Algemene administratie: registratie orders/opdrachten/bestellingen + verwerking in digitaal systeem, data input, administratieve afhandeling dossiers mbt brug- kroonwerk, tandtechnieken of prothesen, opvolging orders door de collega's in het labo tot levering, facturatie, routeplanning,
• Klantenservice waarborgen, meedenken aan verbeteringen
• Rechterhand teamleader administratie & Customer Relations Manager

Als customer relations officer ondersteun je het salesteam zowel op administratief vlak, als met klantgerichte taken.

Jouw takenpakket concreet?

- Ondersteuning bieden bij het maken en opvolgen van offertes & contracten, facturatie en het up-to-date houden van klantendossiers

- Verwerking van bestellingen en communicatie met klanten en het salesteam over de vooruitgang

- Je zorgt voor een optimale dienstverlening aan de klant, samen met jouw collega's

- Verzorging van de wekelijkse en maandelijkse rapportages over verkoopprestaties, klanttevredenheid en andere KPI's

Vivaldis Office zoekt Logistiek administratieve duizendpoot/ customer relations
* Specialisatie: Transport

Takenpakket

* Customer relations, klachtenbehandeling, problem solver bij problemen.Je beheert vlot jouw klantendossiers (volledige afhandeling en opvolging)
* Administratie hoort er natuurlijk ook bij: administratie/logistieke dossiers samenstellen, verwerking info, mailing/telefonie, Order entry, verwerking in TAS (software pakket)
* Als echte problem solver kan je goed anticiperen bij onverwachte situaties + contact rederijen
* Controleren en opvolgen van transportdocumenten , binnenkomende containers opvolgen
* Contact met douane team + warehouse/ magazijn coördinator
* Nauw klantencontact

Als Customer Relations Officer ben je verantwoordelijk voor een goede communicatie tussen reeds bestaande klanten maar ook hun werknemers.Dit doe je voornamelijk door:

• Je beheert de volledige vloot van verschillende klanten, van inschrijving tot inlevering.
• Je staat voortdurend in contact met zowel de bestuurders, HR-afdelingen als leveranciers.Je lost hun vragen zo goed als mogelijk op, dit zal voornamelijk telefonisch gebeuren.
• Je zorgt ervoor dat andere afdelingen op de hoogte zijn van problemen en je denkt mee na hoe je deze problemen in de toekomst kunt vermijden.
• Een nauwkeurige vastlegging van activiteiten komen in het systeem komt er ook bij kijken.

. Daily communication with customers, sales managers, logistics, mill production planning..Main Responsibilities and tasks:.

Als Customer Relations Officer ben je verantwoordelijk voor een goede communicatie tussen reeds bestaande klanten maar ook hun werknemers.Dit doe je voornamelijk door:

.

• Je beheert de volledige vloot van verschillende klanten, van inschrijving tot inlevering.
• Je staat voortdurend in contact met zowel de bestuurders, HR-afdelingen als leveranciers.Je lost hun vragen zo goed als mogelijk op, dit zal voornamelijk telefonisch gebeuren.
• Je zorgt ervoor dat andere afdelingen op de hoogte zijn van problemen en je denkt mee na hoe je deze problemen in de toekomst kunt vermijden.
• Een nauwkeurige vastlegging van activiteiten komen in het systeem komt er ook bij kijken.

Daily communication with customers, sales managers, logistics, mill production planning and supply chain coordination teams about order related matters..Receiving, processing and confirming orders..

As a Customer Service Specialist you provide exceptional support and assistance to customers..You're responsible for the daily communication with the customers, sales managers, logistics, mill production planning and supply chain coordination teams.

We are a leading provider of renewable solutions in packaging, biomaterials and wooden constructions on global markets.Our aim is to replace fossil based materials by innovating and developing new products and services based on wood and other renewable materials.

We are looking for a new colleague Customer Service Specialist in Ghent.

As a Customer Service Specialist you provide exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.You are
responsible for effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Main Responsibilities and tasks:

* Daily communication with customers, sales managers, logistics, mill production planning
and supply chain coordination teams about order related matters
* Receiving, processing and confirming orders
* Planning customer deliveries and follow-up of stocks, proactive offering of available stock
materials to customers
* Monitoring customer sales plan, quota, orderbook and acting when needed
* Pipeline order management
* Reporting on demand for customer related information
* Being first-line support for sustainability related topics
* Participating in the development work related to own responsibility area
* Support in knowledge sharing among the different customer service teams

Log/Report/Resolve customer complaints.Handle the price requests.Support finance in resolving payment disputes.Effective backlog management.

As a customer service representative, you will have the following responsibilities:

• Receive and answer customer calls/queries related to customer orders
• Receive and review customer orders
• Process Product orders via ERP system
• Coordinate shipment with logistics department
• Be a single point of customer contact related to customer orders
• Organize return shipments
• Issue credits/debits to customers
• Support finance in resolving payment disputes
• Effective backlog management
• Log/Report/Resolve customer complaints
• Handle the price requests

Effective backlog management.Log/Report/Resolve customer complaints.Issue credits/debits to customers.Support finance in resolving payment disputes. Process Product orders via ERP system.Coordinate shipment with logistics department.

Are you fluent in Dutch, Polish, and English?Do you thrive on social interaction, enjoy helping others, solving challenges, and working in a diverse, multicultural environment?

Met onze sorteerinstallatie in Evergem onze bijdrage te leveren aan meer duurzaamheid door het sorteren van plastics, metaal en drankkartons (PMD materiaal).JobomschrijvingAls Customer Relations Officer (m/v/x) maak je deel uit van het Back Office Team binnen onze National Sales afdeling.Je biedt administratieve en klantgerichte ondersteuning aan het verkoopteam en fungeert als belangrijke schakel tussen de sales managers, onze onderaannemers en klanten.

Vind je het fijn om met je collega’s na te borrelen en een hechte band op te bouwen?Hier staat teamsfeer centraal en wordt onze hoge anciënniteit beloond met een bedrijfswagen.

Jouw taken:

• Onderhoud relaties met klanten, fungeer als hun primaire aanspreekpunt en bied hoogwaardige klantenservice.
• Luister naar de behoeften van klanten, los problemen op en bied gepersonaliseerde oplossingen.
• Werk nauw samen met je collega's om de klanttevredenheid te waarborgen en doelstellingen te behalen.
• Samen met 1 à 2 collega's wordt je hét aanspreekpunt voor medewerkers van specifieke klanten.

.The tasks of the Internal Contract Governance Officer are very broad, and cover Governance, Operational, Methodological and People aspects..

.Providing world class customer service to their staff..Execute the effective and timely delivery of IT services..Interact effectively with all customer constituencies..

Keeping customers and involved parties updated..Monitoring agreements and resolving contract related issues..Responsibilities:.As a customer service officer, working Monday to Friday on rotating shifts, your key tasks will include:.

Our client is a leading insurance company.They are looking for an IT Support Specialist to take part in the company's development. 

Based in Brussels, the IS Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. 

Your main responsibilities will include:
 

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.

• Interact with external vendors.

   

I·ntermediate proficiency in Microsoft Office, internet, web based and job specific software applications.. ..Education and Experience:.

Responsabilities

• Manage and optimize the Credit department
• Limit bad debt losses, maximize cash collection and reduce customer ageing
• Manage the customer credit risk, credit limits and re-negotiate payment terms as required
• Key member of the Credit Committee
• Provide appropriate key indicators and reports for the Credit Committee and management
• Develop an approach to credit risk assessment appropriate to the local environment
• Support management in developing the business strategy and meeting the company goals and objectives
• Ensure compliance with the Group policies and procedures
• Ensure compliance with the relevant local accounting, tax and corporate laws
• Manage third party relations as required (customers, collection agents, lawyers, credit rating agencies)
• Optimize the communication, collaboration and flow of information with other departments
• Is a Key SAP user and proposes system developments required to improve the work processes
• Management of the Credit department team, task allocation, time and absence management
• Coaching and development of each team member's competences in order to optimize their evolution in their function/ career
• Recruitment and selection (in collaboration with Recruitment Department)

Tasks

• Credit Management
  • Credit assessment of customer: ad hoc and yearly review
  • Set criteria for order blocking
  • Negotiation with sales about (un)blocking customers
  • Monitor and control customer portfolio risk
• Collections Management
  • Support and supervise the collector's team
  • Approve follow-up by collections agency
  • Maintain relationship with collections agency
• Reporting
  • Monthly reporting to local and Group Management
  • Ad hoc reporting to senior management
• Accounting
  • Supervision of cash application process
  • Calculation and supervision of bad debt provisions
  • Supervision of AR accounting related topics

Skills

• Appropriate Finance diploma
• Experience in Credit Management.
• Sound knowledge of local legislation relating to credit management
• Strong analytical and problem solving skills
• Strong negotiating skills
• Communication, organizational and listening skills
• Ability to have a high level view and also focus on detail
• Availability, thoroughness and honesty.
• Ambitious, motivated and enthusiastic with a genuine desire to excel in a Finance environment
• Displays the four Lyreco values of Passion, Respect, Excellence and Professionalism
• Good operational level of English
• PC literate Excel/Word/ Power.Point /Outlook.SAP knowledge is a plus.

What do we offer?

• A dynamic work environment
• Remuneration in line with the market
• Extra-legal benefits such as meal vouchers, pension and hospitalisation insurance
• A broad training package to further develop you as a member of the Lyreco family
• 20 holidays with the possibility to accumulate 6 extra-legal holidays
• An easily accessible office

#LI-AV1 #BE1

Providing technical support and communicating with workshops..Updating the customer and all other parties involved..

We are looking for a Supply Chain Planner with international experience for our HQ in Brussels.You will be part of the European Supply Chain team.

Client Details

International company with strong values, sustainability and innovation.Head quarters are in Brussels, with affiliates and sales offices in 9 European countries, in China & in Canada.

Description

The key responsibilities :

• Manage regional product portfolio in accordance with stakeholders
• Instruct & manage transport
• Plan & manage value added logistics
• Ensure timely delivery to customer
• Maintain good relations with external service providers (3PL, operations, trucking, customs,…)
• Process Supply Chain data in the ERP and communicate within the company
• Deal with customs clearance matters & documentation
• Assist in logistic related complaints handling
• Communicate & analyze risks with the team leaders
• Assist in Supply chain meetings, exchange of information & bring up ideas for improvement
• Check availability and price with PM/SM
• The planner is the supply chain liaison between Product Management, Customer Service, Suppliers, Logistics and the various production sites.

Assist customers with inquiries, orders, and any product related issues..Ensure customer satisfaction by addressing concerns promptly and professionally..

Software development and maintenance..Design and implementation software architectures..Participate in technical testing..Adapt the IT solution to the customer's needs..