133 jobs voor digital customer experience manager gevonden

Responsibilities Study, specification, design and verification of high-quality digital and mixed-signal ICs Write digital specifications for mixed-signal ICs, make area and power estimations Technical team lead for the digital content of mixed-signal ASICs including interaction with customers, suppliers and the internal ASIC development team Lead, attend and present at project/review meetings worldwide Coach junior engineers in design, verification and testing of integrated circuits and improve their level of technical expertise and knowledge of the total business Work together with international customers and communicate efficiently to successfully complete the project Write documentation

Our client is active in the building sector.

• Strategic Leadership: Develop and execute a long-term technology strategy aligned with the company's business objectives.
• Team Management: Lead and manage a team of approximately 15 IT professionals, fostering a collaborative and innovative culture.
• IT Operations: Oversee IT operations, including helpdesk, network infrastructure, and cybersecurity.
• Digital Transformation: Drive digital transformation initiatives, leveraging emerging technologies to improve efficiency and customer experience.

 

Experienced in managing the delivery of custom built solutions (e.g.withnet, angular techno framework) Microsoft Suite and other PM tools experience must have .

Develop, implement and optimize digital marketing strategies to ensure online presence and to promote diverse events (social media, e mail marketing, SEO, etc.).Attend various events to be in contact with the customers, ensuring a smooth use of their tickets .

Jij bent de brug tussen technologie en digitale marketing en beheert onze customer experience applicaties van analyse tot implementatie en optimalisatie.

Jouw functie

• Je werkt intensief samen met de Project Manager Digital Marketing om de doelstellingen inzake applicaties en platformen te bereiken.
• Je bent verantwoordelijk voor het beheer van diverse klantgerichte applicaties en platformen, met een focus op offertetools en calculatietools.
• Identificeren van kansen om bestaande customer experience applicaties te verbeteren of nieuwe applicaties te ontwikkelen om de klantreis te optimaliseren en obstakels weg te nemen.
• Zorgen dat alle customer experience applicaties voldoen aan hoge normen voor gebruiksvriendelijkheid, functionaliteit en prestaties.
• Het verzorgen van trainingen na de oplevering en nauwlettend toezicht houden op de adoptie van de applicaties.
• Leiden en challengen van zowel interne als externe partijen, zoals ontwikkelaars en digitale marketing agentschappen.
• Actieve betrokkenheid bij het nieuwe digitale marketingecosysteem van DUCO, inclusief PIM, DAM en CMS.
• Je ondersteunt je marketing collega’s bij updates en dagelijks beheer van verschillende applicaties en platformen, zoals de website en webshop.

You will manage various stakeholders (external suppliers, internal IT department, etc.).You will gather requirements from customers and employees to develop new axes for the roadmap.

Crafting and executing SEO strategies for our clients, spanning both national and local levels..Configuring, overseeing, and optimizing Google Business Manager accounts..

Excellent proofreading and editing skills.Collaborate closely with digital marketer, ecommerce marketer and graphic design team Plan, manage and execute all offline marketing communication activities.Email marketing (Sales.

Dropsolid ontwerpt, bouwt, host, vernieuwt en realiseert krachtige websites mét resultaat.Alles gebundeld in een digitaal ecosysteem met aan de basis een CMS (Drupal), marketing automation (Mautic), personalisatie (Apache Unomi) en zelfs AI.

Your Role & Team in a Nutshell
As a Key Account Manager, you will be responsible for implementing account-specific business plans to achieve profitability and sales targets.You will manage assigned accounts, providing key execution and full support for selling our writing products.You will be part of the Benelux sales team, working with renowned brands like DYMO®, Parker®, Paper Mate® and Sharpie®.Your role will be instrumental in expanding Newell Brands in the Netherlands and Belgium, and you will play a critical part in launching SPONTEX, a leading brand of Home Care Solutions in France, in these territories.

Your Key Tasks as a Key Account Manager

• Achieve sales targets according to defined objectives.
• Leverage strategies aligned with overall customer strategies.
• Lead the annual operating plan to grow joint businesses with a strong partnership with customers.
• Develop account schedules and deliverables in collaboration with customers.
• Conduct regular reviews of business performance and promotion strategies.
• Manage and enforce invoice-to-net programming for major accounts.
• Forecast and anticipate the seasonality of your customer portfolio.
• Drive the annual promotional calendar and digital activation with customers.
• Deliver results while maintaining the highest level of integrity.
• Foster an environment that generates breakthrough ideas and promotes collaboration in line with Newell Brands' values.
• Activate category management with trade partners.
• Drive innovative win-win customer and channel strategies using insights into customer, market, and competitor dynamics.
• Execute pricing and trade fund strategies to drive profitable growth.
• Manage and leverage trade funds to create value for both customers and the company by consistently measuring and enforcing trade terms, identifying opportunities for improvement.

Your Role & Team in a Nutshell
As a Key Account Manager, you will be responsible for implementing account-specific business plans to achieve profitability and sales targets.You will manage assigned accounts, providing key execution and full support for selling our writing products.You will be part of the Benelux sales team, working with renowned brands like DYMO®, Parker®, Paper Mate® and Sharpie®.Your role will be instrumental in expanding Newell Brands in the Netherlands and Belgium, and you will play a critical part in launching SPONTEX, a leading brand of Home Care Solutions in France, in these territories.

Your Key Tasks as a Key Account Manager

• Achieve sales targets according to defined objectives.
• Leverage strategies aligned with overall customer strategies.
• Lead the annual operating plan to grow joint businesses with a strong partnership with customers.
• Develop account schedules and deliverables in collaboration with customers.
• Conduct regular reviews of business performance and promotion strategies.
• Manage and enforce invoice-to-net programming for major accounts.
• Forecast and anticipate the seasonality of your customer portfolio.
• Drive the annual promotional calendar and digital activation with customers.
• Deliver results while maintaining the highest level of integrity.
• Foster an environment that generates breakthrough ideas and promotes collaboration in line with Newell Brands' values.
• Activate category management with trade partners.
• Drive innovative win-win customer and channel strategies using insights into customer, market, and competitor dynamics.
• Execute pricing and trade fund strategies to drive profitable growth.
• Manage and leverage trade funds to create value for both customers and the company by consistently measuring and enforcing trade terms, identifying opportunities for improvement.

Our client is a medium-size company based in Brussels.

• You will be in charge of the planning, budget, follow-up of multiple projects from the digitalization roadmap.
• You will manage various stakeholders (external suppliers, internal IT department, etc.)
• You will gather requirements from customers and employees to develop new axes for the roadmap.
• You will offer solutions to digitalization matters.
• You will measure risks and feasibility of future projects.

• You will report the progress of the projects to the management.

   

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

De customer journey ervan en stuurt.de customer experience.

Creation and tracking of Orders in the system, update logistics parameters and document deliveries.Supporting logistics projects and sales initiatives, including special invoicing, logistics performance tracking /improvement and claim management.Support to professional IT & Digital Interface: Key user, supporting development of tools, data management, new reports using SAP and Customer Portals.Support commercial reporting: Support financial reporting of our Sales and AR activities (ex: extraction and consolidation of data, support simplification and automation where possible)

Handle special invoicing requests for customers.Logistic Claims.Processing logistic claims for damaged or missing items from customer deliveries and initiating resolution. AES Orders.

Handle special invoicing requests for customers.Logistic Claims.Processing logistic claims for damaged or missing items from customer deliveries and initiating resolution. AES Orders.

.Support testing, change management, and SLA/OLA drafting..Translate executive level needs into actionable initiatives aligned with enterprise architecture. .Train trainers and provide input for user manuals.

The following tasks are an insight in the daily activities of the role.Market research: Analyze the market to identify new business opportunities including potential customers, competitors and market trends.Relationship Management: Develop and maintain relationships with existing and potential business customers to build long term partnerships.Sales Strategies: Develop and implement an effective sales strategyContract negotiations: Lead negotiations with customers/prospects that meet the squad's objectivesSales Admin: Prepare quotes, presentations and work on tenders.Customer Onboarding: Collaborate closely with colleagues to successfully implement our services for new clients.

Proactively suggest improvements based on data analysis.Communicate findings and provide analytical support to stakeholders, using both business and technical terminology.Collaborate with the product owner to prioritize business needs and translate them into an analytical approach. 

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Manufacturing

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.
• Act and become the customers’ trusted technologic advisor. 

Our innovative solutions cater to SME and midmarket clients, empowering businesses with seamless communication tools to drive growth and success. About the Role.  As a 1st Line Team Lead at Dstny, you'll play a vital role in leading and motivating our support team to deliver exceptional customer service.You'll be responsible for mentoring team members, monitoring performance, and identifying opportunities for efficiency improvements in their day to day tasks.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

We're looking for a Financial Services Analyst.Accounts receivables in Bruges (Zedelgem) to manage andimprove our accounts receivable processes.BI and RPA (RoboticProcess Automation) to drive business efficiency.

Organise and prepare the logistics of meetings, visits, business travel, taxi, hotel, flights, trainings, projects, food arrangements, team buildings, ….Take minutes of meetings (for which fluent English is required).

.Documenting technical specifications, procedures and processes.We are looking for an all round systems engineer to strengthen our team.Your tasks.Manage and maintain end user and data center systems.

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Finance & Insurances domain

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.

• Act and become the customers’ trusted technologic advisor. 

   

Het bedrijf leunt op een goede service, een innovatieve instelling en bovenal kwalitatief hoogstaande machines.Ter uitbreiding van de Belgische organisatie, gevestigd in Leuven, zoeken wij enthousiaste kandidaten (m/v) voor de functie van: Job title: Service & Application Manager MT and Optonics BeneluxScope of the position: Overall management of the service & application departments for both Machine Tools and Optonics within the Benelux region.