143 jobs voor digital customer experience manager gevonden

Develop and implement digital marketing campaigns across channels such as social media, email, SEO, and SEM Collaborate with the UX/UI team to create user centric communications Manage the performance of digital marketing campaigns, making data driven optimizations to enhance effectiveness Stay updated with the latest digital trends, using innovative strategies to maximize brand reach and customer engagement Ensure proper campaign tagging to facilitate tracking and reporting, with a focus on key performance indicators (KPIs)

Responsibilities Study, specification, design and verification of high-quality digital and mixed-signal ICs Write digital specifications for mixed-signal ICs, make area and power estimations Technical team lead for the digital content of mixed-signal ASICs including interaction with customers, suppliers and the internal ASIC development team Lead, attend and present at project/review meetings worldwide Coach junior engineers in design, verification and testing of integrated circuits and improve their level of technical expertise and knowledge of the total business Work together with international customers and communicate efficiently to successfully complete the project Write documentation

Oversee the day to day operations of the company's branded websites, ensuring optimal performance, security, and user experience .Guide a team of IT professionals responsible for website development, maintenance, and support .

Manage and maintain the ticketing system to ensure a smooth ticket sales (sale launches and operations).Develop, implement and optimize digital marketing strategies to ensure online presence and to promote diverse events (social media, e mail marketing, SEO, etc.).

Digital Transformation: Drive digital transformation initiatives, leveraging emerging technologies to improve efficiency and customer experience...

Our client is active in the building sector.

• Strategic Leadership: Develop and execute a long-term technology strategy aligned with the company's business objectives.
• Team Management: Lead and manage a team of approximately 15 IT professionals, fostering a collaborative and innovative culture.
• IT Operations: Oversee IT operations, including helpdesk, network infrastructure, and cybersecurity.
• Digital Transformation: Drive digital transformation initiatives, leveraging emerging technologies to improve efficiency and customer experience.

 

Jij bent de brug tussen technologie en digitale marketing en beheert onze customer experience applicaties van analyse tot implementatie en optimalisatie.

Jouw functie

• Je werkt intensief samen met de Project Manager Digital Marketing om de doelstellingen inzake applicaties en platformen te bereiken.
• Je bent verantwoordelijk voor het beheer van diverse klantgerichte applicaties en platformen, met een focus op offertetools en calculatietools.
• Identificeren van kansen om bestaande customer experience applicaties te verbeteren of nieuwe applicaties te ontwikkelen om de klantreis te optimaliseren en obstakels weg te nemen.
• Zorgen dat alle customer experience applicaties voldoen aan hoge normen voor gebruiksvriendelijkheid, functionaliteit en prestaties.
• Het verzorgen van trainingen na de oplevering en nauwlettend toezicht houden op de adoptie van de applicaties.
• Leiden en challengen van zowel interne als externe partijen, zoals ontwikkelaars en digitale marketing agentschappen.
• Actieve betrokkenheid bij het nieuwe digitale marketingecosysteem van DUCO, inclusief PIM, DAM en CMS.
• Je ondersteunt je marketing collega’s bij updates en dagelijks beheer van verschillende applicaties en platformen, zoals de website en webshop.

You will manage various stakeholders (external suppliers, internal IT department, etc.).You will gather requirements from customers and employees to develop new axes for the roadmap.

Configuring, overseeing, and optimizing Google Business Manager accounts....Establishing Google Tag Manager and GA4 accounts..

Our customers are under enormous competitive pressure to innovate and stay relevant, by adopting cloud, AI, 5G, autonomous machines, drones, robots, remote control, etc.but they need to stay safe and cybersecure, while complying with a plethora of new regulation (like NIS2, RED DA, CRA, DORA, e.

Draft proposals to optimize the customer experience and operational efficiency.Proactive customer communication: Act as the main point of contact for escalations.Proactively reach out to customers to keep them informed about incidents, progress, and potential structural improvements within the company.Collaboration with operational teams: Work closely with team leaders in our operational department.

.Market detection and analysis for the different digitalization offerings Siemens Mobility (SMO) has..

.Begeleiding en advies: Ondersteunen van verkooppuntteams bij het bieden van een positieve klantbeleving via alle kanalen (digitaal, fysiek, telefonisch)..

Prioritize and drive gifting growth including Flywheel management .Building best in class relationships with strategic external partners and negotiate best possible deals.

De customer journey ervan en stuurt.de customer experience.

Leiden en challengen van zowel interne als externe partijen, zoals ontwikkelaars en digitale marketing agentschappen..Actieve betrokkenheid bij het nieuwe digitale marketingecosysteem van het bedrijf, inclusief PIM, DAM en CMS..

Ook buiten de winkel ben jij het aanspreekpunt voor klanten: via mail, telefoon of sociale media.Kortom: klanttevredenheid, dat is waar het om draait!

Je werkt nauw samen met verschillende afdelingen en leveranciers.Ook buiten de winkel ben jij het aanspreekpunt voor klanten: via mail, telefoon of sociale media.

.Advise CIO, CFO, CEO in their digital transformation..Work closely with the business analysts' team to design specific solutions for your customer and reassure them about their industry specificities.

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Manufacturing

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.
• Act and become the customers’ trusted technologic advisor. 

Our innovative solutions cater to SME and midmarket clients, empowering businesses with seamless communication tools to drive growth and success. About the Role.  As a 1st Line Team Lead at Dstny, you'll play a vital role in leading and motivating our support team to deliver exceptional customer service.You'll be responsible for mentoring team members, monitoring performance, and identifying opportunities for efficiency improvements in their day to day tasks.

Are you passionate about efficiency and organisation?We are seeking a proactive professional to execute a variety of administrative and organisational tasks that are crucial to the success of our team.

Responsibilities:

• Provide management support and handle general office and secretarial tasks (e.g., office supplies, copier maintenance).
• Organise and coordinate logistics for meetings, travel, events, and team activities.
• Take meeting minutes (fluent English required).
• Perform various administrative duties, including data entry, archiving, invoice processing, and supporting colleagues.
• Assist with D365 F&O tasks in sales/purchase administration and update manuals/forms.
• Verify incoming invoices and prepare reports, highlighting issues to management.
• Act as Export Control representative (audits, training, compliance).
• Drive improvements in organisational efficiency.

Processing both external and internal customer inquiries efficiently is key; you handle technical queries and quotes through telephone, virtual meetings, and written communication in a timely manner.In your role, you also process and maintain quotes within the ERP/Salesforce operating system, ensuring accurate documentation and tracking.You assist the customer service team in reviewing customer complaints related to technical issues, addressing customer concerns directly and escalating them if necessary.Your contributions extend to the marketing department as well, where you help with technical training sessions and proofread marketing literature, ensuring clear communication.You provide in depth technical support to professional customers, including planners, architects, consultants, installers, contractors, specialized distributors, and representatives from our client.

Organise and prepare the logistics of meetings, visits, business travel, taxi, hotel, flights, trainings, projects, food arrangements, team buildings, ….Take minutes of meetings (for which fluent English is required).

As an IT Business Partner, you will be at the forefront of driving digital transformation, mitigating risks, and achieving operational excellence, all while solving the most critical challenges faced by the customers.You work closely with the sales department. 

Technical Environment: Cloud, Networking and Edge, Data & Application, Security & Resilience, to Digital Workplace.

Domain: Finance & Insurances domain

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.
• As a Partner, you will wield immense influence within the customer and the company teams, forging senior-level relationships and driving value-based outcomes.
• Your role will encompass leading small teams of practitioners across multiple projects, nurturing your leadership skills.
• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually 
• Behaves as a Coach or mentor to fellow team members, as well as carry individual targets.

• Act and become the customers’ trusted technologic advisor. 

   

Het bedrijf leunt op een goede service, een innovatieve instelling en bovenal kwalitatief hoogstaande machines.Ter uitbreiding van de Belgische organisatie, gevestigd in Leuven, zoeken wij enthousiaste kandidaten (m/v) voor de functie van: Job title: Service & Application Manager MT and Optonics BeneluxScope of the position: Overall management of the service & application departments for both Machine Tools and Optonics within the Benelux region.

In this multifaceted role, you will be the driving force behind our Intercontinental Supply Chain solutions.What will you do?Optimize the supply chain: Utilize the latest digital technologies to make processes more efficient and effective.Bridge operations and IT: Act as the link between operational needs and IT solutions to ensure seamless processes.Support project management: Guide customer focused projects and bring Continuous Improvement to life.Lead new business implementations: Develop SOPs, set KPIs, and design impactful solutions.Strengthen customer relationships: Organize and lead customer presentations and quarterly reviews to deepen partnerships.Collaborate with internal teams: Work closely with our product teams to enhance performance and take proactive action where needed.Focus on KPIs and improvement: Ensure customer KPIs are exceeded, with continuous improvement as a top priority.Contribute to innovative solutions: Participate in designing and implementing solutions for various customers, continually expanding your expertise.

You will lead the team and contribute to sales efforts, being articulate and assertive, capable of holding your ground.You guide the team through various processes, monitoring instances to ensure smooth operations, Life Cycle Management, and License Management.Your proficiency in the ITIL framework will be vital, specifically in areas such as incident management, where you'll handle second and third line incidents, including analysis, alignment, small changes, communication, and follow up.